RETURNS & REPLACEMENTS
We are committed to providing excellent service to our valued customers. If you receive a damaged or defective product or if your order goes missing, we will be glad to assist you with a refund or replacement. If you have any other issues with our products, you may return them within 14 days of purchase. For faster processing, kindly reference your order number in all communications with our customer service team.
Please note that only products purchased on www.yasai.asia are eligible for a refund or replacement. We regret that we cannot accept items purchased from another retailer for a refund or replacement.
To qualify for a refund or replacement, the returned products must be in their original condition. We regret that we cannot accept partially used products or products with broken seals.
Please be informed that outbound shipping fees are non-refundable, and return shipping costs are the responsibility of the customer. The return shipping cost will be equal to the initial shipping rate.
We regret that we cannot accept partial returns for bundle sets or promotional packages. Kindly return the complete set for a refund.
Please note that if a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
We also cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, or subjected to other personal damages, we cannot accept a return or issue a refund.
For any other inquiries or concerns, please feel free to contact us at firstname.lastname@example.org.